Custom Artwork FAQ & Policies

CUSTOM ARTWORK F.A.Q. (Frequently Asked Questions)

What materials do you use?

I create pieces on artist quality papers and wood canvas. My primary hand techniques are paper cutting, paper layering and paper sculpting.  I only work with papers that are acid-free, fade-resistant (lightfast) and high quality artist papers.  My favourite papers to work with are well made Japanese delicate papers and Italian artist papers.  If you have a certain paper or element you would like me to incorporate, I am willing to design a piece around it.

I can also do custom laser cut works and digital copies. Check out my portfolio for examples. My pricing includes the design; colour, size and technique of your choice; and original artwork. I do not include framing or shipping in my pricing.

You may also wish to add a custom frame to your artwork. These additions enhance the artwork and provided added protection. These are an additional charge, done by professional framers and add a few weeks to your delivery timeline.

What is Paper Art?

Paper Art is using the paper’s natural state and colours to create the image.  I manipulate the paper through hand cutting, layering and sculpting to create your vision.

I work with the colours and patterns of the paper as created by the papermaker.  The only time I will paint the paper is upon requesting a hand painted quote artwork or by the client’s special request.

What is hand drawn artwork, laser cut wood canvas with paint finish?

Instead of paper, I offer clients the option of having a hand-drawn design laser cut into furniture-grade plywood.  I prepare the sketches, and then create a digital file for the laser cutter to work with.  The sizes are 11″ x 14″ or 16″ x 20″.  The maximum length possible is 23″ and width of 17″.

After my drawing is laser cut, I then prepare to finish the wood.  I sand, paint / stain the artwork by a colour of your choice and prepare it for shipment.

Apart from wood, I can also use plastics and artist boards for your cutting; such as mat boards and illustration boards.

What is Digital Artwork File?

You may purchase a digital artwork file. This includes one 8″x10″ JPEG file that you may use to print at home. *Purchase entitles you to a maximum of 10 prints for personal use.  Your payment only entitles you to the digital file of the artwork.  Art work can not be reproduced for commercial purposes. Elaine Joy Roach owns the rights to all artwork produced. Please obtain permission before posting online.

What is a Reproduction Artwork Print?

These are print on high quality art prints. Art work can not be reproduced for commercial purposes. Elaine Joy Roach owns the rights to all artwork produced. Please obtain permission before posting online.

Custom Giclee Prints:

8”x10” = $45

11”x14”= $75

16″X20″= $150

How do I send a picture file?

If you choose to have a piece of art made from a picture, the client must send a image file to I will send confirmation upon receiving your picture and create a stencil to begin work.

How much is shipping?

Shipping is an additional cost, and calculated by location and size of artwork. All pieces are packed especially to protect the artwork. Free delivery is available within Toronto city limits.

Why do you charge a Design and Consultation Fee? 

A non-refundable fee is required for all custom art commissions before work begins. This secures your order and covers the cost of materials and the initial design for your piece. The fee depends on size of the artwork. This fee does not include the cost of shipping. The remainder of the cost of the piece, and the cost of shipping will be due before the piece is delivered. Prices for custom artwork can be found separately in the shop. *This is not a deposit. The cost of the custom artwork is added to the design fee and is paid separately before shipping/delivery.

Do you have the client sign a contract?

Both artist and client must sign a Custom Artwork agreement before designing will commence. The contract will outline the rights and responsibilities of both the client at the artist. The Design and Consultation Fee is required at the time of signing the contract.

What is the process of designing my artwork?

Designing & Consultation is the process of creating your artwork. Once you decide on theme and colour, I will send concept proposal and paper colour palette. This design is simply for the overall look of the artwork, and it only serves as a guide for my artwork. Your consultation will include a discussion about your preferred colour and composition choices.  Please understand that the process of making artwork also requires some artistic freedom for the artist! Part of hiring me to create a custom piece is trusting in my process. Of course, I always aim to create something you will treasure forever! I see this process as a collaboration.

Do you allow revisions on the artwork in process?

Your design and consultation fee allows for three total revisions of your piece before I begin to create your piece. These revisions will be made to the design and composition choices you prefer. This means I can alter the design up to three times: perhaps you want to change the colours or size choice. Any additional changes after three may affect the final price. Revisions are much harder to execute after creating has begun. I will also continue to communicate with you as the piece is being created. Our partnership will be based upon trust: I appreciate that you have come to me because you like my style, and I hope that you’ll trust me to create your special piece to the best of my ability.

How long does it take to create a piece of custom artwork?

The creation of custom artwork takes time, and I want to ensure I make a piece you will be happy with! It takes 3-6 weeks from your initial order to complete one piece of art. See the estimated timeline below:

Estimated Timeline

1.     Design Fee is paid.

2.     Artist and client communicate about the desired look of the artwork (within 7 business days)

3.     Custom Artwork Contract is signed (within 3 business days of initial communication)

4.     Artist creates artwork proposal (3 concept sketches and paper colour palette) and shares it with the client (delivered to client within 1-2 weeks of contract).

5.     Client communicates any desired changes to the artist (within 3 business days) in writing and sends in concept approval form.

6.     Artist begins work on the custom artwork and will communicate with the client as it is being completed

7.     Artist completes artwork within 3-4 weeks of sharing artwork proposal. Completion timing depends on the time of year and how many commissions may be “in the works” at the time. Please allow 3-4 weeks for completion of each artwork if ordering multiple.  If custom framing was requested, please allow the framers 3-4 weeks to complete.

8.     The client makes final payment for artwork and shipping costs.

9.     Artwork is shipped to client and may take up to 7 business days to arrive (within Canada).  Free delivery within Toronto city limits (please allow 3-5 business days for delivery).  Deliveries to outside of Canada depend on shipping method selected by Client and custom clearance.

How do I order my own custom artwork?

You can fill out the order form after reviewing custom artwork process, custom artwork frequently asked questions and policies.


Rights: I reserve all copyrights to my original work and prints. Once you buy a piece of artwork you own the piece/print. Unless you would like to also purchase the rights to a work, you may not reproduce or profit from the image unless we have made that agreement. If you choose to share your artwork on social media, you will provide Elaine Joy Roach a link/copy and you are required to give credit to Elaine Joy Roach for the work.

Returns: All artwork in the shop is sold as-is, and I will do my very best to communicate to you exactly its condition, size, shape, and colors. In most cases, I am happy to provide additional photographs of the piece so you can see it from all angles. Custom Artwork is final sale.

Custom Artwork Return Policy: Commissions require a non-refundable design fee. This covers the cost of my materials and the time spent on your initial design. During the commissioning process, I request that you communicate as clearly as possible about your desires, and I will strive to do likewise when it comes to showing you what I’ve done. I take photos during the process of painting and of the final image, from all possible angles. If we communicate well, there should not be any question when it comes time for you to hold the finished product. Custom artwork is final sale, once the final payment has been processed no returns or refunds will be allowed.

If you approve the final image and pay the balance of the final price and shipping, I consider this to be an agreement and the end of our transaction. I cannot refund pieces after they are in your possession. If your piece arrives damaged, please let me know immediately. However, I waive all responsibility for any damage that has occurred during shipping. I will deliver free of charge within Toronto city limits.

*A full and binding version of the Custom Artwork Policies are outlined in the contract that will be sent to the Collector at the time of purchase. If you wish to see a copy of this contract, please contact us. 

If you have any questions or concerns about the Custom Artwork Process please contact me at