Shipping Policy

Shipping Policy

We ship via Canada Post, United States Postal Service via Chit Chats Express and FedEx based on the product type and weight.

Local delivery is available for customers within the Greater Toronto Area.

For buyers outside of Canada, any customs or duties is the responsibility of the buyer.

See below for standard delivery times according to artwork type, as well as some common reasons for delivery delays.

Here is a quick reference chart detailing the various costs and delivery windows, last updated on April 19, 2018.

shipping options chart for elainejoyroach.com
Shipping options at a glance

 

 

Stationary & Quote Art Prints

We carefully package each order of the small stationary and quote art prints in acid-free crystal clear sleeves and rigid mailers for standard letter mail and registered letter mail options.    For parcel delivery, we also place the rigid mailer in a bubble envelope for added protection.

Standard delivery is letter mail (snail mail), without tracking or insurance.  Below is Canada Post Delivery Time Standards and are not guaranteed.  We offer upgrades for options with tracking and insurance and shorter delivery windows.

Canada Post Regular Approximate Mail Delivery Time Standards:

  • Within Canada – 2 to 4 business days
  • To the U.S.A. – 4 to 6 business days
  • To Everywhere Else – 4 to 7 business days

 

Chit Chats Express Approximate Delivery Time Standards:

  • Within Canada – 4 to 10 business days
  • To the U.S.A. – 3 to 5 business days
  • To Everywhere Else – 8 to 22 business days

 

Shipping time will vary for buyers outside of the Canada, as delivery speed depends on the customs requirements of the country of destination.

 

Unframed Artwork and Prints

Each artwork and art print comes with a Certificate of Authenticity signed by the artist.  We carefully package each order of the unframed artwork in multiple layers of protection.

First, the artwork is wrapped glassine paper and corners reinforced.  Afterwards, we mount it on a rigid board and place it inside an acid-free crystal clear bag.  We then place it inside a rigid mailer envelope and wrap it with a minimum two layers of bubble wrap.  Lastly, we place it the wrapped artwork in a kraft box for shipment.

We only offer shipment options with tracking and insurance for artwork and print orders or local delivery.

Unframed artwork and prints are shipped within three (3) to five (5) business days of placing the order.

If you reside within the Canada, you can expect your artwork or print to arrive within five (5) to ten (10) business days from time of shipping.

If you would like to have one of our unframed artworks to be framed, please contact us by email: shop@elainejoyroach.com. I will then make arrangements with a professional framer and get cost estimate and timeline.

Framed Artwork & Prints

Each artwork and art print comes with a Certificate of Authenticity signed by the artist.  We carefully package each order of the framed artwork in multiple layers of protection.

Framed Artwork are only currently available for local delivery to Greater Toronto Area.  If you are interested in having a framed artwork or art print shipped, please send us an email and we can discuss delivery options.

We currently only offer local delivery to Greater Toronto Area for framed artwork and prints.  Framed artwork and prints are delivered within five (5) to seven (7) business days of placing the order.

If you reside outside of Greater Toronto Area and desire to purchase a framed artwork and print, please contact us by email shop@elainejoyroach.com to discuss shipping options and costs.

Common Reasons for Delivery Delays

If you live in an area experiencing severe weather, natural disasters, or any other unforeseen major events, your package may be delayed. Please add an additional 2 – 3 business days to the estimated delivery date of your order.

Also, in some countries, the customs clearing process may take as long as 30 days. Please check your government’s international shipping policies for more detailed information.

 

Refer here for more details about our payment, shipping and return policies.